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Other Express Reads:  May, July, August, September, October

Volume 1, Issue 2

June 2002 Newsletter

Something to Think About:

Defining Leadership

Have you ever read Webster’s definition of the word lead? Here’s a shortened paraphrase; to guide, to be at the head of, to pursue, to tend toward a given result, to direct the performance or activity of, to start or begin, to entice or lure as in the front, foremost, or winning position; a margin or advantage or superiority, a clue, leadership, an example, a principal role. Whew! Which piece of that definition speaks to you?

Ask 10 people to define leadership and you'll get 10 different answers. The key to allowing a leadership definition to help you, is deciding for your group what leadership means before you can determine how to "make it happen" for your employees, peers, customers, family, neighborhood, church, or any other circle of people among whom you circulate.

While people might agree that there are characteristics in common, among the world’s great leaders, it’s a more challenging task to consider what will work with your own specific group.

Here is one way to get started. View leadership characteristics in terms of dimensions. Use a pie chart to visualize the view. There may be many slices, or few, to the pie. History may dictate some slices continue, but anticipating future events will likely change the percentages over time. Recognizing where your group has been is important, but looking ahead is equally as critical.

The idea is to consider characteristics from two avenues. Technically and behaviorally. First, ask what is technically required of this position in your organization. What skills, knowledge, and professional experience are required for the leadership position? Second, what role will this leader need to play in your organization? How is the leader expected to communicate, act, react, connect (physically and emotionally) with employees, customers, and vendors. Is he/she to be “hands on” or in the background? Does the environment require an outspoken individual, a conservative approach, a casual attitude? What works for a leader is what works for the organization. It’s a hand in glove relationship. In order to get the correct glove, you must measure the hand first. Leadership development steps in to assist when changes take place, requiring the characteristics (or slices in the pie) to shift percentages. Give us a call if you need help defining your pie.

The Manager's Chair

 Working Your Puzzle

When your day’s activities run from conflict to chaos and then to crisis, you must stop and take stock. If this describes your day, and you lead by example, what are you asking your staff to do? It is difficult to ask employees to stay on task, get to appointments on time, facilitate productive meetings if you having trouble doing so yourself. If you feel like you are chasing your tail, stop for a few minutes and try working through the following process:

  • Detangle & Sort – List each of your problem areas on separate pieces of paper and sort them like you would puzzle pieces. Identify the edge pieces, those that frame everything you do. Sort the rest in like piles; customer complaints in one spot, production issues in another, employee relations in another, budget preparation in yet another, etc.

  • Crisis Check – Scan all your pieces – do any of them require immediate attention? STOP what you are doing and take care of it now. Tough issues don’t get easier with time.

  • Prioritize – Look at your edge pieces. Which of them touch any of the other piles? Which pile is the most urgent, the largest, or has the biggest dollar impact?

  • Choose – after dealing with crisis issues, choose a pile. Outline options for dealing with the pile. Don’t get caught up in detailing the issue, sit back and consider options. If you have no options, call for help – don’t delay!

  • Get Moving – procrastination is your worst enemy, don’t let it take hold. Engage anyone around you can trust with the issue. Explain the situation, the option you’ve chosen, and ask them to help you stay on task. If appropriate, ask one of your staff to be your encourager. Give them permission to provoke you in order to bring about action. Displaying your trust of them in this way can be extremely rewarding for the employee.

Immediate handling of crisis situations is where Management Signature can be an instant help. Keep our number handy. We can manage the crisis and move beyond the chaos to effectively deal with future conflicts before they happen.

Quick Source

  • Barb Minkel-Dusek, Management Signature,        952-997-2285
  • Curt Levang, Levang & Associates, 952-541-4799
  • Mary Jo Faustgen, Midwest Center, 651-647-1900 ext. 12

LEADERMENT

Intersecting leadership qualities with management tasks.

"While all ambitious people are not leaders, a common leader characteristic is ambition. The will to progress, self-motivation and the desire to achieve are vital elements of a leader's journey.”

James Champy and Nitin Nohira, Authors “The Arc of Ambition, Defining the Leadership Journey”

In our next issue – Conversation Management

Watch for the upcoming July issue to learn more about effectively managing your conversations at work.