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Volume 1, Issue 2
June 2002 Newsletter
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Something
to Think About:
Defining Leadership
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Have you ever
read Webster’s definition of the word lead? Here’s a shortened
paraphrase; to guide, to be at the head of, to pursue, to tend
toward a given result, to direct the performance or activity
of, to start or begin, to entice or lure as in the front, foremost,
or winning position; a margin or advantage or superiority, a
clue, leadership, an example, a principal role. Whew! Which
piece of that definition speaks to you?
Ask 10 people
to define leadership and you'll get 10 different answers. The
key to allowing a leadership definition to help you, is deciding
for your group what leadership means before you can determine
how to "make it happen" for your employees, peers,
customers, family, neighborhood, church, or any other circle
of people among whom you circulate.
While people
might agree that there are characteristics in common, among
the world’s great leaders, it’s a more challenging task to consider
what will work with your own specific group.
Here is one way
to get started. View leadership characteristics in terms of
dimensions. Use a pie chart to visualize the view. There may
be many slices, or few, to the pie. History may dictate some
slices continue, b ut
anticipating future events will likely change the percentages
over time. Recognizing where your group has been is important,
but looking ahead is equally as critical.
The idea is to
consider characteristics from two avenues. Technically and behaviorally.
First, ask what is technically required of this position in
your organization. What skills, knowledge, and professional
experience are required for the leadership position? Second,
what role will this leader need to play in your organization?
How is the leader expected to communicate, act, react, connect
(physically and emotionally) with employees, customers, and
vendors. Is he/she to be “hands on” or in the background? Does
the environment require an outspoken individual, a conservative
approach, a casual attitude? What works for a leader is what
works for the organization. It’s a hand in glove relationship.
In order to get the correct glove, you must measure the hand
first. Leadership development steps in to assist when changes
take place, requiring the characteristics (or slices in the
pie) to shift percentages. Give us a call if you need help defining
your pie.
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The
Manager's Chair
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Working Your Puzzle
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When your day’s
activities run from conflict to chaos and then to crisis, you
must stop and take stock. If this describes your day, and you
lead by example, what are you asking your staff to do? It is
difficult to ask employees to stay on task, get to appointments
on time, facilitate productive meetings if you having trouble
doing so yourself. If you feel like you are chasing your tail,
stop for a few minutes and try working through the following
process:
- Detangle & Sort – List each of your problem areas on separate
pieces of paper and sort them like you would puzzle pieces.
Identify the edge pieces, those that frame everything you
do. Sort the rest in like piles; customer complaints in one
spot, production issues in another, employee relations in
another, budget preparation in yet another, etc.
- Crisis Check – Scan all your pieces – do any of them require
immediate attention? STOP what you are doing and take care
of it now. Tough issues don’t get easier with
time.
- Prioritize – Look at your edge pieces. Which of them touch
any of the other piles? Which pile is the most urgent, the
largest, or has the biggest dollar impact?
- Choose – after dealing with crisis issues, choose a pile.
Outline options for dealing with the pile. Don’t get caught
up in detailing the issue, sit back and consider options.
If you have no options, call for help – don’t delay!
- Get Moving – procrastination is your worst enemy, don’t let
it take hold. Engage anyone around you can trust with the
issue. Explain the situation, the option you’ve chosen, and
ask them to help you stay on task. If appropriate, ask one
of your staff to be your encourager. Give them permission
to provoke you in order to bring about action. Displaying
your trust of them in this way can be extremely rewarding
for the employee.
Immediate handling
of crisis situations is where Management Signature can be an
instant help. Keep our number handy. We can manage the crisis
and move beyond the chaos to effectively deal with future conflicts
before they happen.
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Quick Source
- Barb Minkel-Dusek, Management
Signature, 952-997-2285
- Curt Levang, Levang
& Associates, 952-541-4799
- Mary Jo Faustgen, Midwest
Center, 651-647-1900 ext. 12
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LEADERMENT
Intersecting leadership qualities with
management tasks.
"While all ambitious people are not leaders, a common
leader characteristic is ambition. The will to progress, self-motivation
and the desire to achieve are vital elements of a leader's journey.”
James
Champy and Nitin Nohira, Authors “The Arc of Ambition, Defining
the Leadership Journey”
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In our next issue – Conversation Management
Watch for the upcoming July issue to learn more about effectively
managing your conversations at work.
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